Service Plan Details: Heartland Community Schools
Staff Development Services (84-002.05A)
Professional Development and Networking for our school media specialists
Instructional Materials Services (84-002.05C)
AVTECH Environmental Monitoring
ESU6 provides each district with an AVTech 3E and power sensor to monitor building power and alert key personnel when power has been lost.
Two iperf servers used to measure network throughput from districts to Lincoln and Milford. Periodic tests are run to proactively look for schools that are not receiving the bandwidth they are contracted for. We also have a server registered with speedtest.net to allow schools to test bandwidth from a browser.
ESU6 will provide free consulting to assist districts with technology planning and direction. The consulting is free but any labor to implement a solution or troubleshoot an issue inside the district's firewall is considered a paid for service.
ESU 6 will provide a block of technology service hours to a district at a predefined hourly agreement.
A product used to implement proper dmarc, dkim and spf records to protect school domains from being spoofed. Allows the district to control who sends email on their behalf.
Consortium assists school districts with authoritative DNS management
Email Relay Service
Two email servers are hosted and maintained by ESU6 to provide an email relay service to school districts. The email relay service allows schools to send high quantities of email for things such as PowerSchool, copiers, HVAC equipment, etc. Google limits email to 2,000 messages per day per district. Our email relay allows up to 10,000 messages per day per district.
ESU6 will provide free assistance at the firewall to ensure district firewalls are full patched, proper implementation of firewall and port forwarding rules, assistance with public IP assignment, routing, backup internet connection configuration, DHCP relay, SNMP configuration, VLAN configuration, and user management at the firewall. All content filtering configurations are the responsibility of the district. ESU6 will assist with content filtering configuration and troubleshooting for an hourly fee.
Internet Access Service
Consortium pools dollars for purchase of internet bandwidth shared by 27 entities
ESU6 manages all IP addresses and delagates assignments to area schools.
Kayako Ticket System
Kayako is a help desk solution hosted by ESU6 that allows schools to funnel all support requests to a central location so that issues can be tracked to resolution. The ticket system features submission of tickets via email or live chat, a full featured public and internal knowledgebase, news, and time tracking.
LAN Manager Meetings
ESU6 will host quarterly LAN Manager Meetings to disseminate best practices between districts, communicate technology updates, issues, and receive feedback from districts on what services are needed.
ESU6 supports a central repository of machine and system log data to enable quicker resolution of technical issues.
NTP (Time Services)
A network time server is maintained for services requiring a NTP server.
PRTG Network Monitor
PRTG is a network monitoring solution hosted by ESU6 that allows school personnel to monitor all network equipment from a web browser or remotely through a phone app. This software monitors all devices and services on the network and alerts key personnel of issues that need attention on the network.
Realtime Blacklist Monitoring
ESU6 actively monitors all public IPs assigned to each district for any additions to 117 real-time blacklists (RBLs). If any school has a public IP end up on a RBL list ESU6 staff will work with the district to clean up any infected machines that may have caused the RBL entry and will then work to remove the school’s public IP from each RBL.
ScreenConnect is a remote desktop software application hosted by ESU6 that allows support personnel remote viewing and control of devices from anywhere with an Internet connection. ScreenConnect also provides remote meeting capabilities.
ESU6 utilizes a status page to communicate scheduled maintenance windows and to notify districts when services are down or experiencing issues. Districts can register for an account and select what services they would like to receive notifications on.
Ubiquiti Network Managment System
Ubiquiti Network Management System (UNMS) is a free service hosted by ESU6 which allows districts to easily configure, monitor, upgrade, and backup Ubiquiti equipment.
Supports schools with video conferencing by hosting and managing Lifesize equipment and assisting with Zoom accounts, setup and training.
Virtual Server Hosting
ESU6 will host virtual Linux and Windows servers for school districts. Fees will be billed monthly based on actual usage. Hosted servers are backed up nightly to an offsite location.
Consortium monitors all public IPs for security issues and works with school district to remedy the issues
ESU6 assists with technical issues between UPN and the school districts to help resolve outages and troubleshoot WAN related issues.
Autism Spectrum Disorder Grant-SE
Grant to support staff and students with ASD in ESU's 4, 5, 6 & 18
Life Skills Program (B-21) (SUCCESS)
Regional Life Skills Program for students with severe/profound
PEaK Project Facilitation
District training and consultation facilitated by PEak Project Manager to support MTSS implementation efforts
Planning Region Team
Grant to support early childhood child find and education
Early Development Network Service Coordination B-3
Transition Program (CRAVE)
Transition Program at SCC Milford
VR Transition Conference
ENTC Transition Grant