2019 - 2020


ESU 04 Technology (002.05B Technology)
Kayako is a help desk solution that allows schools to funnel all support requests to a central location so that issues can be tracked to resolution. The ticket system features submission of tickets via email or live chat, a full featured public and internal knowledgebase, news, and time tracking.
ESU Staff


Schools Involved this Service  
* Shading indicates service has been used. Other entities have planned implementations.

Value of Service  
ESU Investment

33

hours at $0.00 per hour
( hours from activity logs
hours from events.)

This total represents the investment ESU 04 has made supporting this service.

 
School Savings

Market cost of 33 less 33 passed on to schools.

This total represents the savings to schools involved with the service.